SimplyPay | Support

Open a Support Ticket

Please be sure to read the FAQs before submitting a support ticket. In order to open a ticket, select on of the categories listed and add any additional notes that you feel necessary.

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Support request category

General support inquiryPayment integrations (support with CardPointe or Stripe)Password reset (or username reset)Account cancellationBilling and account questionsOther

I am inquiring about my

PAID SimplyPay accountFREE SimplyPay account

Please describe in detail the issue you are experiencing and what you have done to resolve it to this point. Please provide as much information as you can.

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Frequently asked questions

How does the free trial work?

When you sign up for a STARTER account, you are able to create 5 invoices so you can see how the system works. There is no time limit to the 5 invoices, so use them at your leisure.

When you attempt to create your 6th invoice, the system will prompt you to upgrade to the PRO plan.

Is there a long term contract?

No. The STARTER and PRO plans have no minimum duration. Use it as much as you’d like and if, for any reason, you decide that the service is not for you cancel with no penalty whatsoever

Is SimplyPay a merchant account provider?

No. SimplyPay is an invoicing and hosted payment page tool that allows you to quickly and easily create hosted payment links so you can send an invoice to your customers and they can pay you!

CardPointe or Stripe are the current merchant account options. You need a merchant account, along with a SimplyPay account!

What if I don't have a CardPointe account?

Setting up a CardPointe account is free and the rates can be much cheaper than Stripe

If you want to use that option, just click here to sign up for a CardPointe merchant account. There is an application process so you will be contacted by a SimplyPay/CardPointe representative after you fill the application form out. Once your account is approved you can immediately begin using SimplyPay.

What if I don't have a Stripe account?

Setting up a Stripe account is simple and straightforward via www.Stripe.com

Once your Stripe account is active, you can simply use the “connect” feature and log in to your Stripe account and it will automatically connect to Stripe. Then you can begin creating invoices.

Does SimplyPay store my client's credit card numbers?

NO! We don’t store any sensitive credit card data on our servers or within your SimplyPay account.

All transactions are processed through secure API’s (CardPointe and Stripe) which means that you’re protected and your customer’s credit card numbers are properly encrypted and protected.

Is my information PCI compliant and secure?

Of Course! In today’s payments landscape, security is of the utmost importance.

SimplyPay protects your data through secure 256-bit SSL certifications and is powered by CardPointe & Stripe and which are 2 of the most secure payment processors on the market today!

Will I get an email notification when an Invoice is paid?

Yes! You will get an email letting you know that an invoice has been paid.

Additionally, the SimplyPay dashboard displays which invoices have been "Paid" or "Seen" by your customers.

Are the payment forms mobile friendly?

Absolutely! The dashboard and user interface you will use to create invoices as well as the payment pages that your customers use to pay you are all mobile friendly. They work on all devices including tablets and smartphones for easy access.

Does SimplyPay support multiple currencies?

Yes, all foreign currencies that are supported through Stripe are supported through SimplyPay. You can select the currency that you prefer under the settings tab inside of your SimplyPay account.